Fiesta Discounts™ - Terms of Service

We accept Visa® & MasterCard® credit/debit cards, Discover/Novus®, and American Express®. We also accept PayPal®, cashier's checks and money orders, company and personal checks. Sorry, no CODs. You may call in your credit card information.

Please note: We have a $50.00 minimum order. However, you may purchase below this amount by paying a $8.00 handling fee.

It is your obligation to report to the IRS income you have made. We will not send you a FORM1099 at the end of the year unless you fall into the category below:

The IRS obligates Fiesta Discounts™ to report annually to them if and only if you have purchased over $5000.00 of consumer products for direct resale in the calendar year and you do not have a permanent retail establishment. Such information will be communicated on a FORM 1099-MISC and will indicate only that you did purchase over $5000.00 and not a specific dollar amount. In order that we may comply with the IRS at year-end in a timely manner, we will send you a W-9 form as soon as you reach this amount and request that you complete and return it.

Cash payments Fiesta Discounts™ receive in the amount of $10,000.00 or more for a single transaction, including but not limited to 2 or more payments in a 24 hour period, are reported to the IRS 15 days after date of transaction and to the Payer by January 31st.

It is your responsibility to collect state sales tax when applicable. It is also your responsibility to pay your state sales & use tax when applicable.

Fiesta Discounts™ will collect Minnesota Sales Tax at a 6.5% rate for orders shipped to Minnesota without a MN TID#.

On average, in-stock status is 95%. If an item becomes out of stock you will be issued credit or choose another item of equal value whichever you prefer. Stock is warehoused in Washington and California. An out of stock report is posted Mon - Sat. The bottom bar of each item reveals the current stock status i.e.; In Stock, Out of Stock, or Back Order 00/00/00

Orders are shipped directly from our suppliers warehouse. Orders may arrive in split shipments depending on the warehouse the items are shipped from. As an additional benefit, Fiesta Discounts™ pays shipping charges on orders shipped within the 48 continental United States. Shipping is available to APO/FPO, Alaska, Hawaii, Guam, Puerto Rico & the US Virgin Islands at a rate of $12.50 for orders under $50.00 and a rate of 45% of the invoice total for orders over $50.00. Customers are responsible for shipping charges on returns unless the return is due to damage, defect or wrong item sent. Prepaid shipping labels are issued for these returns. Most orders are shipped UPS Ground® and must have a physical address. UPS® does not deliver to PO Boxes. Orders which require a shipping charge are shipped through USPS Air Mail® or DHL Airways®. All orders are insured against loss, pilferage and damage. A tracking number is placed on each package of the shipment allowing the tracing of lost shipments easy and fast.

Once your order has been shipped, you may track it quickly and easily on your computer. You will receive a tracking number through email. Click on the UPS® website link, select your country and enter the tracking number in the tracking box. Through UPS® you are somewhat able to keep track of your shipment. Please read the detailed explanation of messages you will receive on the UPS® website while tracking your order. You may also track your orders on your own account page. We are unable to track shipments through USPS®. Notification of shipment and delivery confirmation are the only notices received from USPS® at this time. We also track your packages to ensure delivery is done in a timely manner and catch misguided packages. Estimated delivery time is 10-12 days from order placement shipping to zones 7 & 8. For more details please view our Estimated Delivery page.

If you need to cancel your order please contact our Customer Service Dept as soon as possible. We submit your order to the warehouse within 1 hour of order placement. Once submitted to the warehouse it is nearly impossible to cancel the order. If the order has already shipped, you will need to refuse shipment when delivered. We reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund total. If you follow the proper procedures, we reserve the right to waive the cost of shipping and/or 25% restocking fee.

If you refuse shipment without notifying our Customer Service Dept either by email or phone before refusal, we reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund amount.

Most Fiesta Discounts™ customers have never had to place a claim for lost or damaged goods. If, however, it becomes necessary to place a claim, referring to the following procedures will save you much time and annoyance.

Claims fall under the following categories: (1) Lost Orders, (2) Damaged Merchandise, (3) Shortage On Order, (4) Pilferage, (5) Defective Merchandise, (6)Non-Defective Merchandise, (7) Wrong Merchandise Sent, (8) Manufacturer's Guarantee Defect

To return merchandise for credit or replacement, visit our Merchandise Return Request page. NOTE: Return requests for defective, damaged or wrong merchandise must be made within 15 days of invoice date, 30 days for non-defective merchandise. (Read more under WHAT TO DO IF YOU HAVE A CLAIM).

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

All merchandise damaged during shipment is covered by the carrier. If you receive merchandise damaged during shipping, visit our Merchandise Return Request page, complete the form and submit within 15 days of invoice date, and your claim will be processed immediately. NOTE: Established procedures by UPS® must be complied with or they have legal right to deny your claim.

The actual defect rate of our suppliers products has proven to be consistently below 2%. We realize that lost or damaged goods create a hardship for customers. We are eager to help you resolve the problem and get your replacement or reimbursement as quickly as possible.

We make a supreme effort to see that your orders are shipped correctly and reach you safely. Every order shipped from the warehouse is double-checked for accuracy. If a customer places a claim for a shortage on an order, we take special care that it will not happen again. Each shipment is spot-checked on arrival at each warehouse. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed.

We seek the best value which takes into account price as well as quality. We believe we offer the best quality for the lowest price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed.

Most orders are shipped using Styrofoam pellets as cushioning material when your order is packed. These pellets are much more costly than shredded newsprint which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving shipping costs. To recycle the peanuts, call (800) 828-2214.

Despite all of these precautions, claims do arise. Our adjustment and return policy is very simple. We want to protect you and make you feel comfortable — and make certain you get what you pay for. The cost to us for processing each claim today is an average of $8.50. UPS® advises their cost is at least the same. It also costs you time in filling out forms, packing items for return, requesting and scheduling an inspector, mailing cost and other inconveniences. Please ignore minor claims with UPS®. Contact Customer Service and we will take care of you.

LOST ORDERS
If you have placed an order and have not received it in a reasonable period, do the following:
Contact our Lost Orders Dept and include the following information:

If a partial order was delivered and the invoice is included in one of the delivered packages, please list the missing items and the number of packages received. We will check our database to find the date your order was shipped. We will then initiate a tracer with the carrier. Normally, a response is received within 10 working days after the tracer is initiated. Most carriers require a 10-day waiting period before they will accept a tracer request.
We will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following:

The Carrier is unable to prove delivery. Therefore, credit has been issued to you, or your merchandise has been re-shipped as you requested.
The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered.
If, after receiving the photocopy, you find the signature is not yours, an employees, a neighbor's or a member of your family, then return the photocopy to Fiesta Discounts™, Attn: Adjustments Department together with a denial of signature letter. We will then file a denial of signature claim with the carrier. This will require an additional 7 to 10 working days. We'll notify you of the results.
The Carrier may have returned your order to Fiesta Discounts™ for one of the following reasons:
UPS® made three attempts at delivery to you and no one was there.
Your delivery address is a Post Office Box. UPS® does not deliver to a Post Office Box. UPS® will attempt to notify you, but if no response is made within seven days, the package is returned to Fiesta Discounts™.
You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to Fiesta Discounts™.

DAMAGED MERCHANDISE
When a shipment is delivered to you by any carrier, you are requested to sign a receipt. Before signing, inspect all packages. Be sure you receive the number of packages you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you DO find outward damage, sign the receipt with the words "Exception - Damage" in the margin if no other space is available. All shipments by Fiesta Discounts™ are fully insured. The carrier used is United Parcel Service.

Receiving Damaged Merchandise:
Call UPS® or place a claim through the UPS® website. Visit our Merchandise Return Request page, complete the form and submit within 15 days of invoice date. Advise if you have contacted UPS® and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from UPS®. For minor claims, contact our Customer Service Dept only.

Hidden Damage:
If you should receive a shipment delivered by UPS® that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call UPS® or go to the UPS® website and place a hidden damage claim. Visit our Merchandise Return Request page, complete the form and submit within 15 days of invoice date. Advise if you have contacted UPS® and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from UPS®. For minor claims, visit our Merchandise Return Request page only.
IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO Fiesta Discounts™.
Inspection must be made on your premises. Returning items will void your insurance and terminate your ability to reclaim value. Return damaged merchandise when requested by Fiesta Discounts™. Prepaid labels will be issued and sent to you.

SHORTAGE ON ORDERS & PILFERAGE
If you receive an order and find it has not been filled completely, first check your invoice. If the item was out of stock, you will receive credit. If the item does not appear on your invoice, be sure to advise the Customer Service Dept when you call or e-mail.

Thoroughly check the cartons and packing. Small items may be under the packing material. Before you sign for delivery, check the condition of the packages. If they are torn or tape removed, sign the receipt with an "Exception - Opened Carton." If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.

If there is no tampering and an actual shortage exists, contact our Customer Service Dept. Include the invoice number, number of packages received, the missing item number, and whether you prefer credit or a replacement. Fiesta Discounts™ will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to you, whichever you prefer. We will notify you of all findings.

DEFECTIVE MERCHANDISE
If you receive an order which contains defective merchandise, visit the Merchandise Return Request page and submit the information within 15 days of invoice date. If merchandise return is required, merchandise must be shipped back within 7days after you receive notification. Prepaid labels will be issued and sent to you. No CODs will be accepted.

Credit will be issued or merchandise replaced as you request. Fiesta Discounts™ pays the cost of shipping exact replacement merchandise to you. Shipment will be insured.
NOTE: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. IF DAMAGED, FOLLOW THE PROCEDURE FOR DAMAGED MERCHANDISE.

NON-DEFECTIVE MERCHANDISE
Non-defective merchandise returns will be allowed credit of your merchandise cost minus any handling fee or extra shipping charges. Visit our Merchandise Return Request page and submit the information within 30 days of invoice date. Merchandise must be returned within 7 days. Credit will be issued within 24 hours of receiving merchandise. Returns must be shipped prepaid. No CODs will be accepted. Non-defective merchandise may require a 25% restocking fee and must meet all of the following conditions:

Merchandise must be in saleable condition, free from damage or wear.
Merchandise packaging, and inner packs must bear no markings or be otherwise defaced or damaged.
Merchandise must be in its original minimum inner pack quantity, as shipped. Examples: 1pr; 3pc set; 1 dozen; etc. Broken quantity inner packs are not returnable.

WRONG MERCHANDISE SENT
If you receive an order which contains the wrong merchandise, visit our Merchandise Return Request page and submit the information within 15 days of invoice date. If required, merchandise must be returned within 7 days. Prepaid labels will be issued and sent to you. No CODs will be accepted. Credit will be issued or merchandise shipped as you request. Fiesta Discounts™ pays the cost of shipping for the exact replacement of merchandise that you purchased. Shipment will be insured.

MANUFACTURER'S GUARANTEE DEFECT
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
NOTE: Do not return merchandise with a manufacturer's guarantee or warranty to Fiesta Discounts™. This will delay the process of the effective guarantee or warranty by the manufacturer.