From time to time, UPS recycles the tracking numbers. If your tracking number shows "Delivered" to a different destination, you have a number that is recycling. The status will change when it receives its scan at the first hub.
Don't panic if the Billing Information Received* message doesn't change for
up to a week. This means that your shipment is still on the original truck
that left the California warehouse. Please read the note in red for complete
details. If you call UPS® they will not acknowledge that they have
received the package until it reaches the hub. We know this is an inconvenience
for tracking, especially for customers on the East Coast and we apologize
for this. Below are the messages you will receive while tracking your order.
1. Before your tracking number is in the system or updated:
Not Available
Unable to track shipment "(your tracking number)".
We could not find information for this Tracking Number. Make sure the Tracking Number is correct and try again. (1044)
2. After your tracking number is in the system and your package(s)
are in the UPS® warehouse and/or on their way to the first hub:
Billing
Information
Received *
*Note: UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details.
*Note: If you see this message for several days while tracking
your order, please don't panic. Here is the explanation:
The UPS® tracking system our warehouse uses is a different system
than most companies use. Since there are so many shipments that leave
the warehouse daily, there are special UPS® trucks that arrive and
leave the warehouse. Trucks are assigned to UPS® hubs located in specific
points of the country. The destination of the shipment determines which
hub it will be shipped to.
Tracking numbers are placed on each package after it is packed and ready
to be shipped. When the packages are placed on the truck at the warehouse
they are scanned. The "Billing Information Received" message
will be displayed. The message will not change until it reaches the first
hub for that destination. This could be a few days. Some examples,
- A package going to FL will not receive its first scan until it reaches
the hub in GA.
- A package going to NY will not receive its first scan
until it reaches the hub in PA.
3. Once the hub is reached, your package(s) will receive their
first detailed scan. Here you will be able to view the whereabouts of
your package(s) by clicking the "DETAIL" button:
In Transit
Shipped to: (City & State)
*Note: The scheduled delivery date is NOT accurate
on the UPS® website due to a glitch in their program.
4. When your package(s) have been delivered:
Delivered
Delivered to: (City & State)
If you have further questions or concerns, please don't hesitate to contact us.
